Today we launched an online tool called “How Full Is My Train?”. The tool allows our riders to check recent ridership levels of a train they plan to ride and confirm they will have the ability to maintain safe distances on board trains.
Our goal is to keep ridership at or below 30 percent of the available seats per rail car to allow for up to six feet of social distance between riders. Ridership is closely monitored on all trains so when one has consistently reached 30% ridership, we can add a passenger car or additional train service, as possible, to allow for social distancing.
“How Full is My Train?” users will be able to view average train ridership before boarding. If their travel plans are flexible, they may choose to take a train that usually has fewer people on it. In many cases, riders will be able to simply move to other cars if one car appears crowded.
Our recent Customer Survey found that social distancing and cleanliness are among the top concerns of riders. Close to 81% of survey respondents indicated they would ride with us again, with 29% planning to return as soon as the stay-at-home measures are lifted. The survey also revealed that popular amenities like electrical outlets and Wi-Fi are now taking backseat to riders’ desire for hand sanitizers on every rail car.