Customer Survey Results: Thank You for Your Feedback!

All of us here at Metrolink hope you, your friends and loved ones are staying healthy and safe during this time. As we all know a lot has changed since March. The way we live, the way we work, the way we engage with one another.

One thing that hasn’t changed is Metrolink’s enduring commitment to keeping you safe while you ride our trains. Your safety remains our top priority even as we are reimagining how Metrolink can better serve you, your friends and loved ones.

We recently issued an online survey of our customers, and more than 11,000 of you responded. Not surprisingly, many of you expressed your desire for enhanced cleaning on our trains and ways to maintain social distancing while onboard.

Our CEO was especially heartened to learn that seven out of ten riders who are still taking Metrolink while stay-at-home orders are in place are doing so because they are in essential jobs that serve our fellow citizens in the fight against COVID-19.

She was also happy to hear that 81% of you are likely to return – in phases – to riding the train when the stay-at-home orders are lifted. In the spirit of transparency, we are sharing the results of this survey with you.

Once the stay-at-home order is lifted, how likely are you to ride Metrolink again?

See the rest of the survey results here.

Your feedback is valuable as we reimagine Metrolink and make sure our service meets your transportation needs. We look forward to welcoming you back soon to a smarter, better, essential Metrolink.

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