Metrolink Transitions Into 100% Ticket Scan Process
TAP-enabled tickets are dispensed from Metrolink TVMs and allow for a seamless transfer to the LA Metro’s bus and rail system. Beginning in January 2020, customers will need to “scan” the QR code already printed on Metrolink tickets/passes rather than “tapping” to unlatch the Metro turnstiles.
The scanning of the QR Code on paper tickets/passes is identical to the process already used by customers with the Metrolink mobile app.
We will create a consistent experience for our riders of scanning tickets, and use the savings to cover other operational costs. This is a policy change that will lead to a projected $760,000 in agency savings, while still allowing for free rider transfers.
Thank you for your patience during this transition and for being a valued Metrolink rider.